At Barnes Self Publishing, we strive to provide excellent service to all of our clients. However, we understand that in some cases, refunds may be necessary. This Refund Policy explains how we handle requests for refunds and the circumstances under which a refund may be issued.
Refund requests can be made within 14 days of purchase or payment, provided that the services have not been started or completed. Once the service has been started or completed, we may not offer a refund unless specified otherwise in specific service agreements.
- **Book Design Services**: Refund requests for book design services will be considered if no design
work has begun. Once design work has started, refunds will not be issued unless the work is
unsatisfactory or not aligned with the initial project scope.
- **Editing & Proofreading Services**: Refunds for editing and proofreading services will be
processed only if no work has been completed on the manuscript. If work has started, partial refunds
may be available based on the completed portion of the project.
- **Marketing & Promotion Services**: Refunds for marketing services will be considered only if the
services have not been delivered or initiated. Once work has begun, refunds are generally not
available.
- **Custom Services (Ghostwriting, Website Development, etc.)**: Refunds for custom services will be
processed based on the terms agreed upon in the service contract. If work has commenced, partial
refunds may apply based on the completed work.
If you are eligible for a refund, please contact us at info@barnesselfpublishing.co or call us at (504) 353-8367 with the details of your request. We will respond to your request within 7 business days and will issue any eligible refund within 14 days, following a review of the case.
Some services are non-refundable due to the nature of the work. These services include but are not
limited to:
- Completed ebook or print book publishing services.
- Finished audiobook production or distribution.
- Completed custom writing services (e.g., ghostwriting, fiction/non-fiction writing).
In some cases, there may be processing fees or transaction charges that are non-refundable, and the refund will be the amount paid minus these fees.
If you have subscribed to a recurring service, you can cancel the subscription at any time before the next billing cycle. Refunds will not be issued for past services rendered, but the subscription can be canceled to stop future charges.
For any questions regarding our refund policy or to request a refund, please reach out to us:
Email: info@barnesselfpublishing.co
Phone: (504) 353-8367
We reserve the right to modify this Refund Policy at any time. Changes will be posted on our website, and the updated policy will apply to all future refund requests.
